Shipping Policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1-3 business days of processing time for your order to ship out. 

Typical Delivery times

🚀To UK

Standard Shipping: 7-12 business days

🚀To US

Standard Shipping: 10-18 business days

🚀To Canada

Standard Shipping: 10-20 business days

🚀To Brazil

Standard Shipping: 15-25 business days

 

Logistics: UPS, CJPacket,USPS,PostNL, DHL , EMS Guangzhou, YIWU

During peak seasons and promotional sales, delivery might take a little longer.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a £5 cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

 

MY ITEM ARRIVED DAMAGED 

All products come with a FREE replacement/refund warranty for 30 days from the date of purchase.

Only items that arrive in a physically damaged condition, have missing parts or accessories, are defective, or are significantly different from the product description are allowed for a refund.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be properly packed. If there is any damage on return shipment, the buyer agrees to bear the cost.

If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order – we will work our best to either resolve the issue and ensure you are not left waiting. If you received the wrong item, please contact us within 48 hours of delivery. We will arrange for the delivery of the correct item.

For defective or faulty products, please take photos or videos and email us at shopeful@shopeful.com – we will replace or refund your purchase after confirmation.